Privacy policy

1. What we collect

To produce a quote we collect the addresses you enter, the items you select, your property access details and your chosen date. This can be done without giving us your identity.

If you choose to scan a room photo on the Items step, your browser resizes it and sends it to our image-analysis service to suggest furniture. Only items you confirm are added to your quote. Avoid including people, documents or other private details in the image.

To complete a booking we additionally collect your name, email address, telephone number, the full collection and delivery addresses, and any notes you provide for your driver.

We receive confirmation of payment from Stripe, together with a payment reference. We do not receive or store your full card number, expiry date or security code.

2. Why we use it

To calculate your price, to fulfil your booking, to allow your driver to contact you, to take payment, to provide receipts and to deal with any query or claim relating to your job.

Optional AI photo analysis helps identify furniture for a quote at your request. Booking data is used to perform your contract; legitimate interests support service improvement and fraud prevention. We do not sell your data or send marketing without your consent.

3. Who we share it with

With the driver assigned to your job, limited to what they need to complete it. With Stripe, to process payment. With our hosting and database providers, who store data on our behalf under contract.

If you use the optional room-photo tool, the compressed image is sent to our AI processing provider for one analysis request. PORTR does not add the photo to your booking or store it in our booking database; items you confirm are stored as part of your quote or booking. The AI provider processes the image under its applicable service terms.

We will disclose data where we are legally required to do so, and to establish or defend legal claims.

4. How long we keep it

Booking records are retained for six years to meet accounting and tax obligations. Quote data that never becomes a booking is retained for a short period to help us understand demand, then deleted or aggregated.

We do not retain room-photo image files on PORTR's servers after analysis. Removing the image preview in your browser does not erase an image already sent for analysis from the AI provider's systems; contact us about your data rights if needed.

5. Your rights

You have the right to request a copy of your data, to have inaccurate data corrected, to request erasure where we have no overriding obligation to retain it, to restrict or object to processing, and to complain to the Information Commissioner's Office.

To exercise any of these rights, email info@portrmoves.co.uk with your booking reference where relevant.

6. Cookies and analytics

We use a small number of essential cookies to make the booking flow work, and privacy-respecting analytics to understand which pages people use. Analytics data is aggregated and does not identify you personally.